PBX Maintenance – Diagnoses, Reports and Resolves PBX Issues.

The term PBX stands for Private Branch Exchange and it refers to a telephone network owned by a private individual within an enterprise. PBX system switches calls between the enterprise users on local lines and other users in order to share a small no of external phone lines. Most of the business enterprises today are focusing more on PBX telephony systems because it will eliminates the cost of maintaining separate lines for each user to the telephone company’s central office. In the PBX system the number that one has to dial for calling someone is composed of only 3 or 4 digits. This makes PBX telephony system more easy and comfortable to use.  

          The real challenge exists in the installation and maintenance areas of the PBX system. It is because we know that installing a PBX system and upgrading a traditional telephony system to PBX system is a tedious task unless performed by experienced persons. Most of the companies make contracts and agreements with the customers regarding the PBX Maintenance and support. 

PBX Installation

PBX installation is easy and efficient compared with the installation of traditional local phone networks. This is because traditional phone system installation is a tedious and time consuming process. Hence nowadays a detailed plan is formulated ahead. It is completely based upon the company’s business needs. Proper testing of the system against the business requirements is very essential. After testing the installation phase is carried out in a systematic and efficient manner. 

 

PBX Maintenance and Support

Maintenance of a PBX system means continuous diagnosis of the system, reporting issues regarding the system and resolving the issues properly.  This service monitoring also requires an efficient plan. Major factors to be included in this task are 24x7 monitoring, full time support from the staffs, customized and instant responses, replacement programs, backup and manufacturer supports, etc.

Wireguys is one of the expert companies which provide adequate PBX support and maintenance services. Wireguys tries to make the installation task unobtrusive as possible. The degree of excellence and quality is very high in the case of Wireguys. Also their trained field technicians provide 24x7 monitoring and the instant and relevant solutions for all sorts of PBX issues. Ahead of these services Wireguys also provides PBX system relocation services.